How does PayID work?

It’s simple

You create a PayID and link it to your chosen bank account inside your mobile or internet banking.

Your PayID can be a phone number, email address or registered business number – something that’s easier to remember than a BSB and account number.

Your bank will tell you which PayID types are available to you.

How to get paid

A person or business pays you by using their mobile or internet banking and choosing the option to make a payment to a PayID instead of a BSB and account number.

When they type in your PayID they will be shown the name you have chosen to display with your PayID, so they can check they are paying the right person before making the payment.

Once the payment is made, the money will arrive into your account in real-time*.

If you’re with the person paying you, open your banking app and watch the money appear instantly in your account.

* Some payments may be held for additional security checks. Speak to your bank for more information.

How to pay

Need to make a fast payment to a person or business? Ask for their PayID and log in to your mobile or internet banking.

To make a payment, simply choose the option to pay to a PayID instead of a BSB and account number.

Once you’ve put in the PayID details you will be shown the name of the person or business associated with that PayID.

If it’s correct, confirm the payment, and the money will transfer instantly* to the account you are paying.

Speak to your financial institution for more information.

* Some payments may be held for additional security checks. Speak to your bank for more information.

Frequently asked questions about how PayID works

Details of your registered PayID are available in your mobile or online banking. If you can’t find these details, any of your banks that support PayID can raise an investigation on your behalf to locate which account your PayID is linked to. 

You may have created your PayID when it first launched and forgotten which bank you registered it with. Check with each of the banks you have an account with and if you still can’t find it, any of your financial institutions that support PayID can raise an investigation on your behalf.

Payments to your PayID should arrive to your account within a minute or so of being made. If you’re sure the person paying you used the correct PayID, the payment could be held for extra security checks. Contact your financial institution for more information or assistance.

Payments to a PayID should arrive to the destined account within a minute or so of being made. If a person or business you have tried to pay advised they have not received your payment, you should contact your financial institution for assistance.

A PayID can only be linked to one account at a time. However, you can create multiple different PayIDs that you can link to either the same account, or different accounts.  

Log in to your mobile or online banking where your PayID is registered and look for the option to move or transfer your PayID. If you can’t find this, contact your bank for help.

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