Frequently Asked Questions

If you’ve got more questions, we’ve got more answers. If you can’t find the answer to your question here, please contact your financial institution or visit nppa.com.au/find-an-institution.

Faster, simpler, smarter payments

The New Payments Platform is infrastructure that enables customers of different banks to make and receive real-time payments, 24 hours a day and 7 days a week. With the New Payments Platform, real-time payments can be directed to either a BSB and account number or a PayID, which can be something easy to remember like a phone number, email address or an Australian Business Number (ABN). You can read more about the New Payments Platform here.

Osko by BPAY is a payment service that uses the capabilities of the New Payments Platform. With Osko you can pay someone at another financial institution immediately, any time of day or week. You can access Osko from within your internet and mobile banking. Your bank, building society or credit union can tell you if they offer Osko. You can also find out more about Osko here.

It depends on who you bank with. Some financial institutions may require you to choose Osko if you wish to pay a PayID. In other financial institutions, the ability to pay to a PayID automatically appears as an option within your usual banking. Overtime we expect other payments products and services to make use of the PayID functionality, so it’s likely you will be able to use your PayID in many places, as well as in Osko.

The PayID addressing service is operated as part of the New Payments Platform, which is managed by NPP Australia Limited. However, for privacy and security reasons, PayIDs can only be registered and managed by participating financial institutions, which is why it is best to speak to your financial institution about your PayID.

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How PayID works

A PayID is something easy to remember, like a phone number, email address or an Australian Business Number (ABN), that you can securely link to your bank, credit union or building society account. Then when you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number. To pay another person’s PayID you just need to log into your participating financial institution’s internet or mobile banking.

PayID has been rolling out to Australian banks, building societies and credit unions since February 2018. Speak to your financial institution to find out if they offer PayID.

Once you have created a PayID , if someone wants to pay you, just give them your PayID. If that person banks with an institution that doesn’t support PayID payments, they can still pay you using your BSB and account number.

A full list of participating financial institutions can be found here. If the person or organisation you are attempting to make a payment to is with an institution that doesn’t offer New Payments Platform services yet, you will need to make the payment to the person’s BSB and account number which will take up to 2-3 days to process.

Details of your registered PayID should be within the online or mobile banking of the financial institution you created it with. If you can’t find these details contact the financial institutions you hold accounts with that you may have linked your PayID to.

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Creating and receiving payments to your PayID

The PayID types available to you depends on who you bank with, but typically a PayID can be a phone number (which may include landline, mobile and international numbers, an email address, an Australian Business Number (ABN), an Australian Company Number (ACN), an Australian Registered Body Number (ARBN), and an Australian Registered Scheme Number (ARSN). If a financial institution does not support all PayID types, customers can still make and receive payments using a BSB and account number. Your participating bank, credit union and building society will be able to tell you the PayID types available to you.

A PayID can only be linked to one account at any given time.

You can create as many PayIDs you like, as long as you can prove to your bank, credit union or building society that you are the rightful owner of the information (such as the phone number or email address) you’d like to use as your PayID. 

Yes. You can link different PayIDs to different accounts at different financial institutions. You will need to check with those financial institutions which PayID types they support.

Yes, multiple PayIDs types can be linked to the same account. For example, you could link an email PayID and a phone number PayID to the same account.

Once your PayID has been created, you can give it to people or companies that need to pay you. The person paying you may need to check with their financial institution if their financial institution supports payments using a PayID. If they don’t, they can still use your BSB and account number and it can take up to 2-3 days to process.

No. Your financial institution must ensure they have your permission to create a PayID on your behalf.  

Payments made to your PayID should arrive into your account within a minute or so of being sent by the person making the payment. If you’re sure the person paying you used the correct PayID, the payment may be being held for extra security checks. Ask the person paying you to contact their financial institution to find out more.

The financial institution attempting to create the PayID on your behalf can raise an investigation into that PayID and liaise with other financial institutions that may be involved.

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Paying someone else's PayID

The PayID types you can pay within your usual online or mobile banking depends on who you bank with. As the PayID service rolls out, most Australian financial institutions will enable payments to be made to phone number PayIDs. Others will enable payments to be made to more types of PayIDs, such as an email address or an ABN. Over time we expect the types of PayIDs you can pay to will increase. 

Speak to your financial institution and they can help you take the necessary steps to recover the funds.

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Moving, changing or cancelling a PayID

The easiest way to manage your PayID, including cancelling your PayID, is to log in to your online or mobile banking of financial institution you registered your PayID with. If you can’t find the details you are looking for online, please contact your financial institution for more information.

You can transfer your PayID to another account at a different bank, building society or credit union.

You will be required to close any PayIDs you no longer have the authority to use and create a new PayID with your new details. Your financial institution will be able to help you do this.

You can transfer your PayID from your current financial institution to another, or to a different account with the same financial institution, at any time. If you don’t transfer your PayID before closing the account it’s currently linked to, your financial institution is responsible for deregistration of the PayID when the account is closed. Once your PayID is deregistered you will be able to register it again with your new financial institution or link it to your new account.

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Safety and Security

PayID payments can only be made from online and mobile banking of participating banks, credit unions and building societies. This means the same very high level of security that protects your existing bank accounts payments will also protect your PayID payments.

Your PayID information will be stored in a secure, encrypted data repository. The only this can be accessed is via the financial institution where your account is held that is linked to your PayID. They will need your full consent to access or change any of this information.

When you give a person or business your PayID, they use it within their own participating online or mobile banking to pay you. The only information they will see, in most cases, is the name you have provided to describe that PayID, such as your own name or the name of your business. A PayID on its own cannot be used to create a false identity.

Registering a PayID requires a number of identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID, as well as the account you will be linking that PayID to. So unless a person has these details, it will be hard for them to create a PayID using your personal details.

A PayID can be linked to one account only. Moving a PayID from one account to another requires a number of identification and verification steps to prove that you are the rightful owner of that PayID, as well as the account you wish to move the PayID to. So unless a person has these details, it will be hard for them to link your PayID to their account.

If you have made a payment to a PayID that you later suspect may have been a scam, you should report this to the police and contact your financial institution.

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BSBs and account numbers

No, PayID does not replace BSBs and account numbers. Rather, a PayID will act like a ‘pointer’ to your BSB and account so you no longer have to remember them. But as you can still use your BSB and account number if that is what you prefer.

PayID has not been developed to replace BSBs and account numbers altogether. There are no plans to remove BSBs and account numbers from Australia’s banking system.

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