How does PayID work?
It’s simple
- PayID® allows you to use a mobile number, email address, ABN or Organisation Identifier as a way to receive fast payments.
- Your bank will let you know which PayID types are available to you.
- Simply register your PayID within your online banking to your preferred bank account. You can have multiple PayIDs linked to different accounts.
How to get paid
A person or business can pay to your PayID from the security of their online banking.
When they enter your PayID, they will be shown who the PayID is registered to, so they can confirm that they’re paying the right person before they hit send.
If the details are correct, you should receive the money in under a minute.*
How to pay
Need to make a fast payment to a person or business? Ask for their PayID and pay them from your online banking. You simply choose the option to pay to a PayID instead of a BSB and account number.
Once you’ve entered PayID details, you’ll be shown the name of the person or business registered to the PayID before you make the payment.
If the details are correct, your money should be delivered in under a minute.*
Frequently asked questions about how PayID works
Details of your registered PayID are available in your online banking. If you can’t find these details, any of your banks that offer PayID can raise an investigation on your behalf to locate which account your PayID is linked to.
You may have created your PayID when it first launched and forgotten which bank you registered it with. Check with each of the banks you have an account with and if you still can’t find it, any of your banks that offer PayID can raise an investigation on your behalf.
Payments to your PayID should arrive in under a minute if they have been sent to the correct PayID. Some payments may be subject to security checks which could delay a payment. Contact your bank for more information.
Payments to a PayID should arrive in under a minute if they have been sent to the correct PayID. If the person or business you have tried to pay have not received your payment, you should contact your bank for help.
A PayID can only be linked to one account at a time. However, you can create multiple PayIDs that you can link to either the same account, or different accounts.
Log into your online banking where your PayID is registered and look for the option to move or transfer your PayID. If you can’t find this, contact your bank for help.