Need help?

PayIDs are registered and managed by your bank.

Your payment details and personal information associated with your PayID® can only be accessed by your bank. Contact your bank for help.

Frequently asked questions

A person sent money to my PayID but it hasn’t arrived

Payments to your PayID should arrive in under a minute if they have been sent to the correct PayID. Some payments may be subject to security checks which could delay a payment. Contact your bank for more information.

How many accounts can I link my PayID to?

A PayID can only be linked to one account at a time. However, you can create multiple PayIDs that you can link to either the same account, or different accounts.

Who owns and operates PayID?

PayID is an initiative of NPP Australia, the organisation that operates Australia’s real-time payments infrastructure, the New Payments Platform (NPP). NPP Australia is a wholly owned subsidiary of Australian Payments Plus, Australia’s domestic payment organisation that also includes BPAY group and eftpos.