Your Rights

When you create a PayID you’ll agree to terms and conditions set by your financial institution. We know it’s not always easy reading the small print, so we thought we’d highlight the important things those terms and conditions will cover.

It’s your choice

A PayID isn’t compulsory. You’ll be asked if you’d like to create a PayID by your financial institution. A financial institution cannot create a PayID in your name without your full consent, so if you receive an email telling you that you must create a PayID it’s likely to be a scam. It’s important to note that PayIDs can only be created within your usual mobile or internet banking.

Making and receiving NPP Payments using PayID

PayID payments are supported by the New Payments Platform; new infrastructure built by Australian banks to enable customers of different banks to make real time payments to each other, 24 hours a day, seven days a week.

Before you can create your PayID to receive payments into your account, you have to prove that you either own or are authorised to use your chosen PayID, and that you have an eligible account.

Even though PayIDs are much easier to use than a BSB and account number, you still must ensure you enter the correct PayID details and check the payee’s PayID name before sending a payment. If you do make a mistake, you have rights in relation to the investigation and recovery of Mistaken Payments, Misdirected Payments and unauthorised NPP Payments.

Choosing a PayID and PayID Name

You must be able to prove that you own or are authorised to use your chosen PayID before you can use it to receive NPP Payments. This means you may be asked to provide evidence. For example, if you are registering your mobile phone number as your PayID, you will have to prove it’s yours by providing a contract or a bill in your name.

You may nominate any unique number as your PayID as long as it’s a supported PayID type.  Some PayID types, for example Organisation IDs, are restricted to business customers and organisations.  Only eligible customers will be able to create a PayID that is a restricted PayID Type.

Depending on your  financial institution’s policy, your PayID name may be displayed to payers who send payments to you. At the same time you create your PayID, you’ll be asked to either confirm a PayID name for display to payers or select an alternative PayID name, such as a business name, for display. 

You will not be able to select a PayID name that is likely to mislead or deceive a payer into sending you payments intended for another payee, or which for any reason is deemed inappropriate.

Creating your PayID

You may choose to create more than one PayID for your account, as long as they are different types.

If your account is a joint account, you and each other joint account holder can create a unique PayID for that account.

If you have authorised users on your account, each authorised user may create a unique PayID for the account.

Once a PayID is created and linked to your account, it can only be used with that account. It can, however, be moved (see below).

The PayID service does not support duplicate PayIDs. If you try to create a PayID for your account which is identical to another PayID in the service, you will be told that you are unable to register it.

Transferring your PayID to another account

You can transfer your PayID to another account, or to an account with another financial institution, by submitting a request to your financial institution.

The transfer of your PayID to another account with the same financial institution will generally be effective immediately, unless you are notified otherwise.

The transfer of your PayID to another financial institution is a two-step process, initiated by you and completed by the financial institution you are porting your PayID to. First, you must ask your original financial institution to put your PayID into a transfer state and then complete the transfer via your new financial institution. Until the transfer is completed, payments to your PayID will be directed to the original account.

You can request transfer of your PayID at any time. A locked PayID cannot be transferred.

Closing a PayID

To close your PayID you must contact your financial institution. In particular, you must notify your financial institution if you no longer own or have authority to use your PayID. 

Locking and Unlocking a PayID

Participating financial institutions will monitor and manage PayID misuse and fraud. As a result, your financial institution may lock your PayID if they reasonably suspect misuse of your PayID, including use of your PayID to procure NPP Payments fraudulently. Requests to unlock a locked PayID can be made to your financial institution.

Privacy

By creating your PayID you acknowledge that you authorise your financial institution to record your PayID, PayID name and account details (including full legal account name) (PayID Record) in the PayID service for the purposes of constructing NPP Payment messages, enabling payers to make NPP Payments to you, and to disclose your PayID name to payers for NPP Payment validation.

To the extent that the creation and use of the PayID Record constitutes a disclosure, storage and use of your personal information within the meaning of the Privacy Law, you acknowledge and agree that you consent to that disclosure, storage and use.